ValuCure Provider

Frequently Asked Questions

Yes, your patients can select you as the doctor when scheduling visit. They can also add you in their list of favorite doctor(s) so they are always presented that as the default choice when they schedule visits.

You can prescribe lab and other tests, and medications as well as enter notes of the visit right through our application or our web site. These are then available both to you and your patients through their ValuCure accounts. Patients can upload test results, images of their symptoms, and enter medical history such as prior allergies and medications that can be shared with you prior to the visit. These records are available electronically in Visit Details in both your and your patient’s ValuCure account.

We are sorry you are having trouble with our app. Here are a few tips that may help:

  • Check that you are using a supported device. Currently, we support all Android and iOS phones and tablets. Our app works best with:
    • Android 4.4 or newer operating system
    • iOS 11 or newer operating system.

    Please check your phone’s operating system and update to a supported operating system, if necessary. If your phone does not support these operating systems, you may need a newer phone for our app to work properly.

  • Re-start your device! Annoying as it is to re-start your device, but it often resolves minor issues.
  • Check your WiFI or Phone connection; Ensure you that you have a strong signal. You can check your connection speed at www.speedtest.net . We recommend a download speed of 3mbps or better and upload speed of 1mbps or better. If you have slower speeds, please change from WIFI to cellular or from cellular to WIFI connection to improve speed. Moving to a better coverage area will also increase speed.
  • Re-install the app; you may not have the latest version of the app or the app may not have installed properly. Reinstalling the app will resolve these issues. Don’t worry - by reinstalling the app you will not lose any data that you had already entered in our app previously.

If none of these tips works for you, please contact our Customer Support team and they will be happy to assist you

Our app requires audio and video permissions from your phone. Please go to App settings and set "Camera and Microphone permissions" to Allowed. Please also set Notifications to Allowed.

Currently, we support all Android and iOS phones and tablets. Our app works best with:

  • Android 4.4 or newer operating system
  • iOS 11 or newer operating system.

Please check your phone’s operating system and update to a supported operating system, if necessary. If your phone does not support these operating systems, you may need a newer phone for our app to work properly

Our app works with a strong signal. We recommend a download speed of 3mbps or better and upload speed of 1mbps or better. You can check your connection speed at www.speedtest.net. If you have slower speeds, please change from WIFI to cellular or from cellular to WIFI connection to improve speed. Moving to a better coverage area will also increase speed.

Our app only works on iOS and Android devices. If you are unable to find our app in Google Play Store or iTunes app store, then it is possible you are running an operating system older than Android 4.4 or iOS 11. If your phone does not support the newer operating systems, you may need a newer phone for our app to work properly?

For Android phones:

  • Go to "Settings"
  • Select "About Phone" (usually at the bottom of the screen)
  • The "Android version" will show the current version running on your phone

For iOS phones :

  • Go to "Settings"
  • Select "General"
  • Select "About'
  • "Version" will show the current version running on your phone

Please contact ValuCure technical support at Support@ValuCure.com for any technical issues. For all your other questions you can send us a secure message by clicking here , or email DoctorRelations@ValuCure.com or contact your designated Customer Service representative.