Welcome to ValuCure!

ValuCure Patients

Frequently Asked Questions

It’s easy to get started in 3 simple steps:

  • If you haven’t already, please download "ValuCure" app from the iTunes or Google Play store
  • Open the app and follow the on-screen instructions to register
  • Once you have registered you can see a doctor now or set up an appointment by selecting "Request a Visit" and follow on-screen instructions until you get to Appointment Successful screen.

Rates vary by doctors and time of visit (e.g. late night and weekend visits may cost higher than weekday visits). You can see each doctor’s rate by clicking here . Our fee is generally much lower than the total cost of an in-person visit to Emergency Care or to your provider, while saving you valuable time (e.g. commuting and wait times) and giving you the convenience to see a doctor from your home or work and at a time of your choosing.

No, we currently do not accept any insurance.

You can bypass appointments by selecting "Find a doctor now". You will then be connected to the first available doctor with the appropriate specialization to treat your symptoms.

Yes, our doctor see patients from all across India

Yes, our service is available to you when you travel domestic or internationally. However, our service is only available to Indian citizens

While we recommend you use WIFI for the best possible visit, it is not required. You can also use your phone connection – as long as you have a strong signal – for the visit. If you experience connection issues, you can simply switch to audio-only during the visit and the call quality will improve.

If you have issues starting the video visit or during the video visit, and these issues persist, your doctor will call you to continue your visit by phone. You can also contact our Customer Support Team for assistance

Yes, if your doctor deems that your treatment requires you to take time off from work/school, you can request doctor to fill out the work/school excused absence form. You will receive an alert via email and text when your excuse form is ready in your account. You can then download, print or email this form. If you forgot to request the form during the visit, please contact support@valucure.com and our team will be happy to assist you.

Each of our doctors go through several screening and training steps before they become eligible to see patients on ValueCure app.

Our background screening team includes verification of license, employment and educational qualifications. Every doctor is also interviewed by our "Medical Leadership Team" to assess the doctor’s clinical experience and experience in their areas of specialization. Once selected, every doctor goes through telemedicine training and mock patient sessions with ValuCure team in a training environment prior to conducting any visits with patient on ValuCure app.

You can get discounts in several ways:

  • You get "ValuCure credits" for every friend you refer that uses our service. You can then apply your ValuCure credits to lower the fee of any visit.
  • We offer discounts to employers and organizations. If you are an employee or member of these employers or organization, you can get discounts off our fees. We reserve the right to require proof of employment or membership before we issue any discount.
  • On occasions, and at our discretion, we or our providers may issue promotional codes to you via email or text that you can use to get discounts.

You can get Rs. 50 off each appointment (up to a maximum of 10 appointments) when you refer a friend or family member to try ValuCure. Every time a new patient signs up for ValuCure with your Invitation code, they get up to Rs. 50 off their first two appointments. Within 7 days of when they complete their first appointment, you get Rs. 50 credited in your ValuCure account; which you can use as a credit for your future appointments. You get these Rs.50 credits for each friend that signs up with your invitation code.

ValuCure credits expire 1 year from their issue date.

If you already have lab or other tests (e.g. imaging results) that you want to discuss with your doctor during the online visit, please upload these documents in the "My Documents" . These documents will then be available to your doctor.

If there are prescription documents that you want to discuss with your doctor during the online visit, please upload these documents in the Lab menu of "My Health screen". These documents will then be available to your doctor.
Based on doctor's diagnosis, doctor may prescribe you medications for treatment. Medications prescribed by your doctor will show up in the "Prescriptions" menu of My Health screen . Most medications that are prescribed during an in-person office visit can also be prescribed in a virtual visit. However, there certain medications that cannot be prescribed in a virtual visit. Doctor will discuss any such restrictions if they apply to you during the virtual visit.

All children and dependents under 18 can be added using "Add dependents and children" from "My Profile". Other family members over 18 will need to set up their own account.

The visit time varies based on illness and Doctor Specialization. You will know the duration of consultation while scheduling the visit and prior to payment.

You can view what languages doctor speak in "Doctor’s profile" prior to setting up an appointment.

Once you are logged into the app, please click on located in top right of the screen. You can then edit your Account, Contact and Payment information from this screen. For security reasons, you cannot edit your Name, Date of Birth or Gender. Please contact our Support Team to make any changes to these fields.

Once you are logged into the app, please click on located in top right of the screen. You can then select "My Medical Profile" to edit your medical profile

You can upload any documents, photos or images from your phone to our app. Once logged into the app:

  • To upload documents related to lab and other tests, go to located in top right of the screen. You can then select "Lab and Other Tests" and click on "Upload Documents" button and follow screen prompts to upload your test results
  • To upload documents related to Prescriptions, go to located in top right of the screen. You can then select "Lab and Other Tests" and click on "Upload Documents" button and follow screen prompts to upload your test results
  • To take pictures from within the app (e.g. to take a photo of test results or prescription, or your symptoms e.g. skin rash) first go to "My Documents" and click on "Upload" button. This will start the camera and gallery function and allow you take the photo, which will then be available in the app. Please make sure the app permissions allow access to camera and gallery.

All your upcoming appointments are displayed in "My Appointments" . You can cancel or reschedule any upcoming appointments; subject to following policies:

Re-schedule policy:

  • Re-schedule more than 24 hours before appointment: No fee
  • Less than 24 hours before appointment: Rs. 50 fee

Cancellation policy:

  • Cancellation more than 24 hours before appointment: Fee of Rs. 50
  • Less than 24 hours before appointment: 50% of visit cost

In rare cases, a doctor may need to cancel or reschedule any upcoming appointments(e.g. doctor emergencies). You will not be charged any fees for cancelation or reschedule that is initiated by a doctor.

We are sorry you are having trouble with our app. Here are a few tips that may help:

  • Check that you are using a supported device. Currently, we support all Android and iOS phones and tablets. Our app works best with:
    • Android 4.4 or newer operating system
    • iOS 11 or newer operating system.

    Please check your phone's operating system and update to a supported operating system, if necessary. If your phone does not support these operating systems, you may need a newer phone for our app to work properly.

  • Re-start your device. Annoying as it is to re-start your device, but it often resolves minor issues
  • Check your WIFI or Phone connection. Ensure you that you have a strong signal. You can check your connection speed at www.speedtest.net
  • Re-install the app! You may not have the latest version of the app or the app may not have installed properly. Reinstalling the app will resolve these issues. Don’t worry - by reinstalling the app you will not lose any data that you had already entered in our app previously.

If none of these tips works for you, please contact our Customer Support team and they will be happy to assist you

Our app requires audio and video permissions from your phone. Please go to App settings and set "Camera and Microphone permissions" to Allowed. Please also set Notifications to Allowed

Currently, we support all Android and iOS phones and tablets. Our app works best with:

  • Android 4.4 or newer operating system
  • iOS 11 or newer operating system.

Please check your phone's operating system and update to a supported operating system, if necessary. If your phone does not support these operating systems, you may need a newer phone for our app to work properly.

Our app works with a strong signal. We recommend a download speed of 3mbps or better and upload speed of 1mbps or better. You can check your connection speed at www.speedtest.net . If you have slower speeds, please change from WIFI to cellular or from cellular to WIFI connection to improve speed. Moving to a better coverage area will also increase speed.

Our app only works on iOS and Android devices. If you are unable to find our app in Google Play Store or iTunes app store, then it is possible you are running an operating system older than Android 4.4 or iOS 11. If your phone does not support the newer operating systems, you may need a newer phone for our app to work properly.

For Android phones:

  • Go to "Settings"
  • Select "About Phone" (usually at the bottom of the screen)
  • The "Android version" will show the current version running on your phone

For iOS phones:

  • Go to "Settings"
  • Select "General"
  • Select "About"
  • "Version" will show the current version running on your phone.

Currently our service can only be accessed through our app. Our app can be installed on smartphone or tablet. So, if you have a tablet, you can use that to access our app. In a few weeks, you will also be able to access our service through a computer with a web-enabled camera.